Frequently Asked Questions
1. What types of jewelry does MARAI offer?
MARAI specializes in a wide variety of jewelry, including earrings, rings, and necklaces. Our collection offers both timeless classics and trendy pieces, suitable for everyday wear and special occasions alike.
2. How can I find the right size for rings and necklaces?
We offer a size guide on our product pages to help you find the perfect fit for rings and necklaces. If you’re still unsure, feel free to reach out to our customer service team for further assistance.
3. Are your products hypoallergenic?
Yes, many of our pieces are made from hypoallergenic materials, like sterling silver, gold, and high-quality alloys, to minimize the risk of allergic reactions. Check individual product descriptions for specific material details.
4. What materials are used in MARAI jewelry?
Our jewelry is crafted from a range of premium materials, including 14K gold and lab-grown diamonds. We are committed to providing high-quality pieces that are both stylish and durable.
5. How should I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a dry place, away from direct sunlight and chemicals like perfumes or lotions. Clean your jewelry with a soft cloth and avoid exposing it to water or harsh chemicals to prevent tarnishing and damage.
6. Do you offer custom or personalized jewelry?
Yes, we do! If you're looking to create something special, send us a message—we’d love to bring your ideas to life.
7. What are the shipping options, and how long does delivery take?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Shipping times may vary based on location.
8. Do you ship internationally?
Yes, MARAI ships internationally! Shipping rates and times may vary depending on your location. You’ll be able to view all shipping options and fees at checkout.
9. Can I return or exchange my purchase?
Absolutely! If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, as long as the item is in its original condition. For more details, please refer to our Return Policy on our website.
10.What is the difference between natural diamonds and lab-grown diamonds?
Natural diamonds are formed over millions of years deep within the earth, while lab-grown diamonds are created using advanced technology that replicates the natural process in a matter of weeks. Both have the same chemical, physical, and optical properties—meaning they sparkle just the same. The difference? One comes from the earth, the other from innovation. Plus, lab-grown diamonds are the most sustainable and affordable way to wear real diamonds.
